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Bell Mobility Privacy Breach Class Action

Charney Lawyers and Sutts, Strosberg LLP have commenced a class action lawsuit on behalf of all Bell Canada cell phone customers who had or have accounts with data plans at any time on or after November 16, 2013.

Click here to read a press release from Charney Lawyers and Sutts, Strosberg LLP, dated April 16, 2015.

The lawsuit seeks compensation for Bell's tracking of their customers' internet usage and creation of a customer profile database without the consent of their customers. The database contains Bell customers' personal information, including the websites the customers visited, their usage of applications, television viewing habits, calling patterns, billing address, location, age, gender, primary language, credit score, average revenue per user, plan type and device information. This information was used to develop targeted advertising campaigns for third party advertisers as part of the company's Relevant Advertising Program or "RAP".

On April 7, 2015, after receiving an unprecedented number of complaints, the Office of the Privacy Commissioner issued a report finding that Bell did not receive the informed consent of its customers before entering their information in the RAP. This was contrary to the Personal Information Protection and Electronic Documents Act. Click here to read the Privacy Commissioner's report.

Additional information is available at our Bell Mobility Privacy Breach Class Action webpage.


On May 13, 2019,  Ontario Superior Court has certified a privacy breach class action against Bell arising out of the Bell RAP program. The class is estimated to include approximately 5 million Bell Mobility customers.

Read the decision here.


The site is not designed to answer questions about your individual situation or entitlement. Do not rely upon the information provided on this website as legal advice in respect of your individual situation nor use it as a substitute for individual legal advice.

The information collected about potential class members will assist counsel in prosecuting the class action and assessing what damages were suffered by the class as a whole. Providing the information requested does not make you the client of Charney Lawyers or and Sutts, Strosberg LLP. The court will ultimately decide who will be included as a class member.

This website will be updated from time to time to provide potential class members with information as it becomes available.